Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.One time purchaseIf you would like to return any product(s), except for samples,

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.\n\nOne time purchase\nIf you would like to return any product(s), except from samples, please contact us at info@thenueco.com within thirty (30) days of your order, stating the original order number. We will cover the cost of such return and will provide a shipping label to send the product(s) back to us. Once we receive the product(s) back, we will issue a refund. This return policy does not apply to subscription orders.\n\nSubscription order\nIf you would like to return any product(s), except from samples, please contact us at info@thenueco.com within thirty (30) days of your order, stating the original order number. We will cover the cost of such return and will provide a shipping label to send the product(s) back to us. Once we receive the product(s) back, we will issue a company credit to use towards your next purchase. &quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.<br><br><strong>One time purchase</strong><br>If you would like to return any product(s), except for samples, please contact us at info@thenueco.com within thirty (30) days of your order, stating the original order number. We will cover the cost of such return and will provide a shipping label to send the product(s) back to us. Once we receive the product(s) back, we will issue a refund. This return policy does not apply to subscription orders.<br><br><strong>Subscription order</strong><br>If you would like to return any product(s), except from samples, please contact us at info@thenueco.com within thirty (30) days of your order, stating the original order number. We will cover the cost of such return and will provide a shipping label to send the product(s) back to us. Once we receive the product(s) back, we will issue a company credit to use towards your next purchase.&#xA0;</span></p>

What is your return policy?

Refunds or company credits are issued once your return reaches our warehouse. Once processed, your refund will reach your account, usually within 5 business days, depending on your bank provider. As for the company credit, our CX team will send your

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:831,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Refunds or company credits are issued once your return reaches our warehouse. Once processed your refund will reach your account usually within 5 business days depending on your bank provider. As for the company credit, our CX team will send your unique credit promo code to you via email, specifying the T&amp;Cs for use.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">Refunds or company credits are issued once your return reaches our warehouse.&#xA0;</span></p><p><span data-sheets-userformat="{&quot;2&quot;:831,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Refunds or company credits are issued once your return reaches our warehouse. Once processed your refund will reach your account usually within 5 business days depending on your bank provider. As for the company credit, our CX team will send your unique credit promo code to you via email, specifying the T&amp;Cs for use.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">Once processed, your refund will reach your account, usually within 5 business days, depending on your bank provider. As for the company credit, our CX team will send your unique credit promo code to you via email, specifying the T&amp;Cs for use.</span></p>

I've returned my order - How long will it take to receive a refund/company credit?

We're so sorry you received a faulty product! Please contact us at info@thenueco.com with:-A picture of the defected product-A summary of the fault-Batch/Lot ID on the base of the jar/bottle-Your order number. We'll take care of your request!

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:831,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please contact us at info@thenueco.com with:\n- A picture of the defected product\n- A summary of the fault\n- Batch/Lot ID on the base of the jar/bottle\n- Your order number \nWe&apos;ll take care of your request!&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">We&apos;re so sorry you received a faulty product! Please contact us at info@thenueco.com with:<br>-A picture of the defected product<br>-A summary of the fault<br>-Batch/Lot ID on the base of the jar/bottle<br>-Your order number&#xA0;</span></p><p><span data-sheets-userformat="{&quot;2&quot;:831,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please contact us at info@thenueco.com with:\n- A picture of the defected product\n- A summary of the fault\n- Batch/Lot ID on the base of the jar/bottle\n- Your order number \nWe&apos;ll take care of your request!&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">We&apos;ll take care of your request!</span></p>

My product is faulty, what now?

The Nue Co FAQs

Returns & refunds

When will you respond to my enquiry?

How does your subscription work?

How quickly will my order arrive?

Where do you ship to?

Can I use your products if I'm taking prescribed medication?

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Top FAQs

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Your account

General

Do I get free shipping if I sign up to a subscription?

Why do you offer certain products in refill packaging for subscribers?

I've received a refill in my first subscription order, why?

How do I cancel my subscription?

I need to make a change to my subscription, what shall I do?

I have too much product. Can I change my order frequency?

I am going away. Can I pause my subscription?

What if I need to change the address on my plan?

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How to manage your subscription

Subscription

How much does shipping cost?

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Shipping enquiries

Can I track my order?

It says my order was delivered, but I can't find it. What now?

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I forgot to use my discount code, what can I do?

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My order is wrong or incomplete, what now?

Order enquiries

Shipping & orders

Are your products vegan?

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Are your products organic?

Are your products suitable for children?

Where are your products made?

How long will it take to see results?

How do I know what's right for me?

Can I use multiple products together?

Do I need to keep The Nue Co. supplements in the fridge?

What is the average shelf life of your products?

Do you have a safety and quality control system in place for your products?

Are your products FDA approved?

The product I want is out of stock, when will it be back?

What would you recommend for chronic fatigue?

Why is my product a different colour to my previous purchase?

General product enquiries

Are your topical products clean and natural?

Skin Hydrator contains wheat in the ingredients, how is it gluten free?

What percentage of Vitamin C / ascorbic acid is in TOPICAL-C?

Why do you recommend only using the BARRIER CULTURE CLEANSER in the evening?

Does BARRIER CULTURE MOISTURIZER contain SPF?

I have sensitive skin, can I use BARRIER CULTURE?

Can I use BARRIER CULTURE if I have blemish-prone skin?

Can I use BARRIER CULTURE alongside the rest of my skincare regime (i.e. retinol, AHAs, BHAs)?

How do I fit the BARRIER CULTURE products into my regime?

Can I use products from BARRIER CULTURE with TOPICAL-C?

Can I double cleanse with the BARRIER CULTURE CLEANSER?

Where does the squalene you’re using in BARRIER CULTURE MOISTURIZER come from?

How quickly will I see results from using products in the BARRIER CULTURE collection?

Can I use the BARRIER CULTURE collection with THE PILL?

Can I use the BARRIER CULTURE collection alongside internal supplements?

Do I need to refrigerate products from the BARRIER CULTURE collection because of the probiotic?