The Nue Co FAQs logo
The Nue Co FAQs logo

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Returns & refunds

What is your return policy?

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.One time purchaseIf you would like to return any product(s), except for samples,

I've returned my order - How long will it take to receive a refund/company credit?

Refunds or company credits are issued once your return reaches our warehouse. Once processed, your refund will reach your account, usually within 5 business days, depending on your bank provider. As for the company credit, our CX team will send your

My product is faulty, what now?

We're so sorry you received a faulty product! Please contact us at [email protected] with:-A picture of the defected product-A summary of the fault-Batch/Lot ID on the base of the jar/bottle-Your order number. We'll take care of your request!