If you need any assistance, get in touch with our customer service team at info@thenueco.com. We are open from 9am - 1am GMT and we aim to respond to all enquiries within two working days.

<p>If you need any assistance, get in touch with our customer service team at <a href="mailto:info@thenueco.com">info@thenueco.com</a></p><p>We are open from 9am - 1am GMT and we aim to respond to all enquiries within two working days.&#xA0;</p>

Customer Service enquiries

We’re happy to hear you would like to work with us! Please contact press@thenueco.comThe team will be in touch if they think it's a good fit.

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Press & Partnership enquiries

We’re happy to hear you would like to stock our products! Please contact wholesale@thenueco.comThe team will be in touch if they think it's a good fit.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We&#x2019;re happy to hear you would like to stock our products! Please contact wholesale@thenueco.com\nThe team will be in touch if they think it&apos;s a good fit.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">We&#x2019;re happy to hear you would like to stock our products! Please contact wholesale@thenueco.com<br>The team will be in touch if they think it&apos;s a good fit.</span></p>

Trade and Wholesale enquiries

The Nue Co FAQs

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General

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Top FAQs

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Your account

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Why do you offer certain products in refill packaging for subscribers?

I've received a refill in my first subscription order, why?

How do I cancel my subscription?

I need to make a change to my subscription, what shall I do?

I have too much product. Can I change my order frequency?

I am going away. Can I pause my subscription?

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How to manage your subscription

Subscription

How much does shipping cost?

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Shipping enquiries

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It says my order was delivered, but I can't find it. What now?

Can I change my order?

Can I cancel my order?

I forgot to use my discount code, what can I do?

Where is my order confirmation email?

Why has my card been declined?

My order is wrong or incomplete, what now?

Order enquiries

Shipping & orders

I've returned my order - How long will it take to receive a refund/company credit?

My product is faulty, what now?

Returns & refunds

Are your products vegan?

Are your products gluten free?

Are your products organic?

Are your products suitable for children?

Where are your products made?

How long will it take to see results?

How do I know what's right for me?

Can I use multiple products together?

Do I need to keep The Nue Co. supplements in the fridge?

What is the average shelf life of your products?

Do you have a safety and quality control system in place for your products?

Are your products FDA approved?

The product I want is out of stock, when will it be back?

What would you recommend for chronic fatigue?

Why is my product a different colour to my previous purchase?

General product enquiries

Are your topical products clean and natural?

Skin Hydrator contains wheat in the ingredients, how is it gluten free?

What percentage of Vitamin C / ascorbic acid is in TOPICAL-C?

Why do you recommend only using the BARRIER CULTURE CLEANSER in the evening?

Does BARRIER CULTURE MOISTURIZER contain SPF?

I have sensitive skin, can I use BARRIER CULTURE?

Can I use BARRIER CULTURE if I have blemish-prone skin?

Can I use BARRIER CULTURE alongside the rest of my skincare regime (i.e. retinol, AHAs, BHAs)?

How do I fit the BARRIER CULTURE products into my regime?

Can I use products from BARRIER CULTURE with TOPICAL-C?

Can I double cleanse with the BARRIER CULTURE CLEANSER?

Where does the squalene you’re using in BARRIER CULTURE MOISTURIZER come from?

How quickly will I see results from using products in the BARRIER CULTURE collection?

Can I use the BARRIER CULTURE collection with THE PILL?

Can I use the BARRIER CULTURE collection alongside internal supplements?

Do I need to refrigerate products from the BARRIER CULTURE collection because of the probiotic?