USOrders are shipped Monday–Friday (excluding holidays). All standard shipments require 1–2 business days to process and up to 5 business days to arrive. All express shipping requires 1-2 business days to process and takes between 2-3 business days t

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;US\n\nOrders are shipped Monday&#x2013;Friday (excluding holidays). All standard shipments require 1&#x2013;2 business days to process and up to 5 business days to arrive. All express shipping requires 1-2 business days to process and between 2-3 business days to arrive. All expedited orders require 1 business days to process and will arrive with in 1-2 business days.\n\nUK\n\nOrders are shipped Monday&#x2013;Friday (excluding holidays). All UK standard shipments require 1&#x2013;2 business days to process and up to 2&#x2013;3 business days to arrive. All EU standard shipments require 1-2 business days to process and between 2-3 business days to arrive. All next day delivery orders require 1 business days to process and will arrive the following business day.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;"><strong>US</strong><br>Orders are shipped Monday&#x2013;Friday (excluding holidays). All standard shipments require 1&#x2013;2 business days to process and up to 5 business days to arrive. All express shipping requires 1-2 business days to process and takes between 2-3 business days to arrive. All expedited orders require 1 business day to process and will arrive within 1-2 business days.<br><br><strong>UK</strong><br>Orders are shipped Monday&#x2013;Friday (excluding holidays). All UK standard shipments require 1&#x2013;2 business days to process and up to 2&#x2013;3 business days to arrive. All EU standard shipments require 1-2 business days to process and between 2-3 business days to arrive. All next-day delivery orders require 1 business day to process and will arrive the following business day.</span></p><p><span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;US\n\nOrders are shipped Monday&#x2013;Friday (excluding holidays). All standard shipments require 1&#x2013;2 business days to process and up to 5 business days to arrive. All express shipping requires 1-2 business days to process and between 2-3 business days to arrive. All expedited orders require 1 business days to process and will arrive with in 1-2 business days.\n\nUK\n\nOrders are shipped Monday&#x2013;Friday (excluding holidays). All UK standard shipments require 1&#x2013;2 business days to process and up to 2&#x2013;3 business days to arrive. All EU standard shipments require 1-2 business days to process and between 2-3 business days to arrive. All next day delivery orders require 1 business days to process and will arrive the following business day.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;"><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;US\n\nOrders are shipped Monday&#x2013;Friday (excluding holidays). All standard shipments require 1&#x2013;2 business days to process and up to 5 business days to arrive. All express shipping requires 1-2 business days to process and between 2-3 business days to arrive. All expedited orders require 1 business days to process and will arrive with in 1-2 business days.\n\nUK\n\nOrders are shipped Monday&#x2013;Friday (excluding holidays). All UK standard shipments require 1&#x2013;2 business days to process and up to 2&#x2013;3 business days to arrive. All EU standard shipments require 1-2 business days to process and between 2-3 business days to arrive. All next day delivery orders require 1 business days to process and will arrive the following business day.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;"><strong>EU</strong><br><br>Orders are shipped Monday&#x2013;Friday (excluding holidays). All EU standard shipments require 1&#x2013;2 business days to process and up to 2&#x2013;3 business days to arrive.&#xA0;</span></span></p>

How quickly will my order arrive?

As soon as your order ships, you'll get an email from us that will include your tracking information. If you're having trouble finding it, just drop us an email at info@thenueco.com.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;As soon as your order ships, you&apos;ll get an email from us which will include your tracking information. If you&apos;re having trouble finding it, just drop us an email at info@thenueco.com&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">As soon as your order ships, you&apos;ll get an email from us that will include your tracking information. If you&apos;re having trouble finding it, just drop us an email at info@thenueco.com.</span></p>

Can I track my order?

Please contact us at info@thenueco.com and we’ll take care of your request.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please contact us at info@thenueco.com and we&#x2019;ll take care of your request.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">Please contact us at info@thenueco.com and we&#x2019;ll take care of your request.</span></p>

It says my order was delivered, but I can't find it. What now?

Once an order is placed, the only changes we are able to assist with are:. -Change of shipping address. -Cancel order. Please note, if you need assistance with any of the above, contact our Customer Service team at info@thenueco.com as soon as possib

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style> Once an order is placed, the only changes we are able to assist with are:</p><p>-Change of shipping address</p><p>-Cancel order</p><p>Please note, if you need assistance with any of the above, contact our Customer Service team at <a href="mailto:info@thenueco.com">info@thenueco.com</a> as soon as possible. Depending on the status of your order once your request is received, we may not be able to make any amendments, but we will try our best!</p>

Can I change my order?

Please contact our Customer Service team at info@thenueco.com as soon as possible and provide them with your order reference to cancel your purchase. We will check the status of your order and inform you of the next steps.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:831,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please contact at info@thenueco.com as soon as possible to make any changes to your\norder. Depending on the status of your order, we may not be able to make any amendments, but we will try our best!&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">Please contact our Customer Service team at info@thenueco.com as soon as possible and provide them with your order reference to cancel your purchase. We will check the status of your order and inform you of the next steps.</span></p><p>&#xA0;</p>

Can I cancel my order?

I forgot to use my discount code, what can I do?

As soon as you place an order, you will receive an email confirmation to the email address you entered at the time of your purchase. If for some reason, you did not receive an email, please check your spam folder or double check that you entered the

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;As soon as you place an order, you will receive an email confirmation to the email address you entered at the time of your purchase.  If for some reason, you did not receive an email, please check your spam folder or double check you entered the correct email address. If you still haven&#x2019;t received it after 24 hours please contact us at info@thenueco.com.\n&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">As soon as you place an order, you will receive an email confirmation to the email address you entered at the time of your purchase. If for some reason, you did not receive an email, please check your spam folder or double check that you entered the correct email address.&#xA0;</span></p><p><span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;As soon as you place an order, you will receive an email confirmation to the email address you entered at the time of your purchase.  If for some reason, you did not receive an email, please check your spam folder or double check you entered the correct email address. If you still haven&#x2019;t received it after 24 hours please contact us at info@thenueco.com.\n&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">If you still haven&#x2019;t received it after 24 hours, please contact us at info@thenueco.com.<br></span></p>

Where is my order confirmation email?

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not, for any reason, authorise payment, then you will be notified of this immediately at the checkout. A commo

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not, for any reason, authorise payment then you will be notified of this immediately at the checkout. A common reason for orders being declined is due to the billing address details being entered incorrectly.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not, for any reason, authorise payment, then you will be notified of this immediately at the checkout. A common reason for orders being declined is due to the billing address details being entered incorrectly.</span></p>

Why has my card been declined?

Please contact us at info@thenueco.com with a photo of the wrong product and your order number and we’ll take care of your request. If your order is incomplete, simply drop us an email at info@thenueco.com and we'll be happy to assist.

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My order is wrong or incomplete, what now?

The Nue Co FAQs

Order enquiries

Shipping & orders

When will you respond to my enquiry?

How does your subscription work?

Where do you ship to?

What is your return policy?

Can I use your products if I'm taking prescribed medication?

Can I take your products while I am pregnant or breastfeeding?

Top FAQs

Customer Service enquiries

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Get in touch

What credit cards do you accept?

Do you accept PayPal?

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I can't access my account, what shall I do?

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Your account

General

Do I get free shipping if I sign up to a subscription?

Why do you offer certain products in refill packaging for subscribers?

I've received a refill in my first subscription order, why?

How do I cancel my subscription?

I need to make a change to my subscription, what shall I do?

I have too much product. Can I change my order frequency?

I am going away. Can I pause my subscription?

What if I need to change the address on my plan?

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I need to update my card details. What should I do?

I can't access my account, what now?

How to manage your subscription

Subscription

How much does shipping cost?

How will my order be shipped?

How long will my order take to despatch?

Shipping enquiries

I've returned my order - How long will it take to receive a refund/company credit?

My product is faulty, what now?

Returns & refunds

Are your products vegan?

Are your products gluten free?

Are your products organic?

Are your products suitable for children?

Where are your products made?

How long will it take to see results?

How do I know what's right for me?

Can I use multiple products together?

Do I need to keep The Nue Co. supplements in the fridge?

What is the average shelf life of your products?

Do you have a safety and quality control system in place for your products?

Are your products FDA approved?

The product I want is out of stock, when will it be back?

What would you recommend for chronic fatigue?

Why is my product a different colour to my previous purchase?

General product enquiries

Are your topical products clean and natural?

Skin Hydrator contains wheat in the ingredients, how is it gluten free?

What percentage of Vitamin C / ascorbic acid is in TOPICAL-C?

Why do you recommend only using the BARRIER CULTURE CLEANSER in the evening?

Does BARRIER CULTURE MOISTURIZER contain SPF?

I have sensitive skin, can I use BARRIER CULTURE?

Can I use BARRIER CULTURE if I have blemish-prone skin?

Can I use BARRIER CULTURE alongside the rest of my skincare regime (i.e. retinol, AHAs, BHAs)?

How do I fit the BARRIER CULTURE products into my regime?

Can I use products from BARRIER CULTURE with TOPICAL-C?

Can I double cleanse with the BARRIER CULTURE CLEANSER?

Where does the squalene you’re using in BARRIER CULTURE MOISTURIZER come from?

How quickly will I see results from using products in the BARRIER CULTURE collection?

Can I use the BARRIER CULTURE collection with THE PILL?

Can I use the BARRIER CULTURE collection alongside internal supplements?

Do I need to refrigerate products from the BARRIER CULTURE collection because of the probiotic?