The Nue Co FAQs logo
The Nue Co FAQs logo

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Order enquiries

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How quickly will my order arrive?

USOrders are shipped Monday–Friday (excluding holidays). All standard shipments require 1–2 business days to process and up to 5 business days to arrive. All express shipping requires 1-2 business days to process and takes between 2-3 business days t

Can I track my order?

As soon as your order ships, you'll get an email from us that will include your tracking information. If you're having trouble finding it, just drop us an email at [email protected]

It says my order was delivered, but I can't find it. What now?

Please contact us at [email protected] and we’ll take care of your request.

Can I change my order?

Once an order is placed, the only changes we are able to assist with are:. -Change of shipping address. -Upgrade shipping method. -Cancel order. Please note, if you need assistance with any of the above, contact our Customer Service team at [email protected]

Can I cancel my order?

Please contact our Customer Service team at [email protected] as soon as possible and provide them with your order reference to cancel your purchase. We will check the status of your order and inform you of the next steps.

I forgot to use my discount code, what can I do?

Please contact us at [email protected] and we’ll take care of your request.

Where is my order confirmation email?

As soon as you place an order, you will receive an email confirmation to the email address you entered at the time of your purchase. If for some reason, you did not receive an email, please check your spam folder or double check that you entered the

Why has my card been declined?

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not, for any reason, authorise payment, then you will be notified of this immediately at the checkout. A commo

My order is wrong or incomplete, what now?

Please contact us at [email protected] with a photo of the wrong product and your order number and we’ll take care of your request. If your order is incomplete, simply drop us an email at [email protected] and we'll be happy to assist.