The Nue Co FAQs

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style>We work with world-class R &amp; D teams at each of our labs, each specialising in different formats or types of products. In the case of our ingestible formulas, the development work is always carried out by a dedicated team who have a specialist background in nutrition and regulatory affairs in the dietary supplement space. All our labs are FDA, GMP, and NSF approved.</p>

We work with world-class R & D teams at each of our labs, each specialising in different formats or types of products. In the case of our ingestible formulas, the development work is always carried out by a dedicated team who have a specialist backgr

How do you formulate your products?

Products

Product formulation enquiries

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How quickly will my order arrive?

Where do you ship to?

What is your return policy?

Can I use your products if I'm taking prescribed medication?

Can I take your products while I am pregnant or breastfeeding?

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General

Do I get free shipping if I sign up to a subscription?

Why do you offer certain products in refill packaging for subscribers?

I've received a refill in my first subscription order, why?

How do I cancel my subscription?

I need to make a change to my subscription, what shall I do?

I have too much product. Can I change my order frequency?

I am going away. Can I pause my subscription?

What if I need to change the address on my plan?

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I need to update my card details. What should I do?

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It says my order was delivered, but I can't find it. What now?

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I forgot to use my discount code, what can I do?

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My order is wrong or incomplete, what now?

Order enquiries

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I've returned my order - How long will it take to receive a refund/company credit?

My product is faulty, what now?

Returns & refunds

Are your products vegan?

Are your products gluten free?

Are your products organic?

Are your products suitable for children?

Where are your products made?

How long will it take to see results?

How do I know what's right for me?

Can I use multiple products together?

Do I need to keep The Nue Co. supplements in the fridge?

What is the average shelf life of your products?

Do you have a safety and quality control system in place for your products?

Are your products FDA approved?

The product I want is out of stock, when will it be back?

What would you recommend for chronic fatigue?

Why is my product a different colour to my previous purchase?

General product enquiries

Are your topical products clean and natural?

Skin Hydrator contains wheat in the ingredients, how is it gluten free?

What percentage of Vitamin C / ascorbic acid is in TOPICAL-C?

Why do you recommend only using the BARRIER CULTURE CLEANSER in the evening?

Does BARRIER CULTURE MOISTURIZER contain SPF?

I have sensitive skin, can I use BARRIER CULTURE?

Can I use BARRIER CULTURE if I have blemish-prone skin?

Can I use BARRIER CULTURE alongside the rest of my skincare regime (i.e. retinol, AHAs, BHAs)?

How do I fit the BARRIER CULTURE products into my regime?

Can I use products from BARRIER CULTURE with TOPICAL-C?

Can I double cleanse with the BARRIER CULTURE CLEANSER?

Where does the squalene you’re using in BARRIER CULTURE MOISTURIZER come from?

How quickly will I see results from using products in the BARRIER CULTURE collection?

Can I use the BARRIER CULTURE collection with THE PILL?

Can I use the BARRIER CULTURE collection alongside internal supplements?

Do I need to refrigerate products from the BARRIER CULTURE collection because of the probiotic?

How do you formulate your products?Updated 3 years ago