I've received a refill in my first subscription order, why?Updated 2 years ago
On the product page, there is the option to select a "Style" - from the drop-down menu, you can select to receive a refill or a jar. When you placed your order, you may have selected to receive a refill. We're sorry if you missed this!
We do sometimes send out refills if the jar packaging is not currently available.
If you have any further queries, please reach out to our CX team at [email protected]. We'll be happy to assist you.