Our monthly plans are structured so that when you add a product or products to a plan, you’ll receive them each month without having to do anything to re-order and you will also get 10% off of your products! Receive your supplements on a monthly basi

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Our monthly plans are structured so that when you add a product, or products to a plan, you&#x2019;ll receive it monthly without having to do anything to re-order and you will also get 20% off of your products! \n\nWhen you sign up, you&apos;re committed for a minimum of two months, and your orders will auto-renew on a monthly basis. You can amend the frequency of your orders in your account page after the initial two month period. \n\nPlease note, any changes to your subscription (product switches, frequency changes, cancellations) must be actioned at least 48 hours before your next recurring order date.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">Our monthly plans are structured so that when you add a product or products to a plan, you&#x2019;ll receive them each month without having to do anything to re-order and you will also get 10% off of your products!&#xA0;<br><br>Receive your supplements on a monthly basis with no minimum contract and the option to cancel at any time.<br><br><em><strong>Please note, any changes to your subscription (product switches, frequency changes, cancellations) must be made at least 48 hours before your next recurring order date.</strong></em></span></p><p style="line-height: 1;"><br></p>

How does your subscription work?

Standard Delivery is free for all orders on £50/€75/$75 or above.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style>Standard Delivery is free for all orders on &#xA3;50/&#x20AC;75/$75 or above.</p>

Do I get free shipping if I sign up to a subscription?

The main reason why we decided to implement our new Refill Pouches for subscribers is that this will cut the average package weight by 75%, which translates to a significant reduction in carbon footprint in addition to the reduction of packaging wast

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The main reason why we decided to implement our new Refill Pouches for subscribers is because this will cut the average package weight by 75%, which translates to a significant reduction in carbon footprint in addition to the reduction of packaging waste\n&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">The main reason why we decided to implement our new Refill Pouches for subscribers is that this will cut the average package weight by 75%, which translates to a significant reduction in carbon footprint in addition to the reduction of packaging waste.<br></span></p>

Why do you offer certain products in refill packaging for subscribers?

On the product page, there is the option to select a "Style" - from the drop-down menu, you can select to receive a refill or a jar. When you placed your order, you may have selected to receive a refill. We're sorry if you missed this!We do sometimes

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;On the product page, there is the option to select a &apos;Style&apos; - from the drop down menu, you can select to receive a refill or a jar. When you placed your order, you may have selected to receive a refill. We&apos;re sorry that you missed this!\n\nWe do sometimes send out refills if the jar packaging is not currently available.\n\nIf you have any further queries, please reach out to our CX Team at info@thenueco.com&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">On the product page, there is the option to select a &quot;Style&quot; - from the drop-down menu, you can select to receive a refill or a jar. When you placed your order, you may have selected to receive a refill. We&apos;re sorry if you missed this!<br><br>We do sometimes send out refills if the jar packaging is not currently available.<br>If you have any further queries, please reach out to our CX team at <a data-fr-linked="true" href="mailto:info@thenueco.com">info@thenueco.com</a>. We&apos;ll be happy to assist you.</span></p>

I've received a refill in my first subscription order, why?

How to manage your subscription

The Nue Co FAQs

Subscription

When will you respond to my enquiry?

How quickly will my order arrive?

Where do you ship to?

What is your return policy?

Can I use your products if I'm taking prescribed medication?

Can I take your products while I am pregnant or breastfeeding?

Top FAQs

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Your account

General

How do I cancel my subscription?

I need to make a change to my subscription, what shall I do?

I have too much product. Can I change my order frequency?

I am going away. Can I pause my subscription?

What if I need to change the address on my plan?

What if I don’t like the product I'm subscribed to?

I need to update my card details. What should I do?

I can't access my account, what now?

How much does shipping cost?

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Shipping enquiries

Can I track my order?

It says my order was delivered, but I can't find it. What now?

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I forgot to use my discount code, what can I do?

Where is my order confirmation email?

Why has my card been declined?

My order is wrong or incomplete, what now?

Order enquiries

Shipping & orders

I've returned my order - How long will it take to receive a refund/company credit?

My product is faulty, what now?

Returns & refunds

Are your products vegan?

Are your products gluten free?

Are your products organic?

Are your products suitable for children?

Where are your products made?

How long will it take to see results?

How do I know what's right for me?

Can I use multiple products together?

Do I need to keep The Nue Co. supplements in the fridge?

What is the average shelf life of your products?

Do you have a safety and quality control system in place for your products?

Are your products FDA approved?

The product I want is out of stock, when will it be back?

What would you recommend for chronic fatigue?

Why is my product a different colour to my previous purchase?

General product enquiries

Are your topical products clean and natural?

Skin Hydrator contains wheat in the ingredients, how is it gluten free?

What percentage of Vitamin C / ascorbic acid is in TOPICAL-C?

Why do you recommend only using the BARRIER CULTURE CLEANSER in the evening?

Does BARRIER CULTURE MOISTURIZER contain SPF?

I have sensitive skin, can I use BARRIER CULTURE?

Can I use BARRIER CULTURE if I have blemish-prone skin?

Can I use BARRIER CULTURE alongside the rest of my skincare regime (i.e. retinol, AHAs, BHAs)?

How do I fit the BARRIER CULTURE products into my regime?

Can I use products from BARRIER CULTURE with TOPICAL-C?

Can I double cleanse with the BARRIER CULTURE CLEANSER?

Where does the squalene you’re using in BARRIER CULTURE MOISTURIZER come from?

How quickly will I see results from using products in the BARRIER CULTURE collection?

Can I use the BARRIER CULTURE collection with THE PILL?

Can I use the BARRIER CULTURE collection alongside internal supplements?

Do I need to refrigerate products from the BARRIER CULTURE collection because of the probiotic?