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How to manage your subscription

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How do I cancel my subscription?

You can cancel your subscription at any time directly from your account. Alternatively, please reach out to our CX team at [email protected] at least 48 hours prior your renewal and we will be happy to assist you.

I need to make a change to my subscription, what shall I do?

Any changes to your subscription (product switches, frequency changes, shipping address, payment method, etc.) can be done directly from your account. You can cancel your plan anytime, by selecting the cancel button on your subscription page in your

I have too much product. Can I change my order frequency?

Of course, you can. You can amend the frequency of your deliveries on your account page or by contacting us at [email protected] Any request must be sent to our CX team at least 48 hours before your next recurring order date to be actioned successfu

I am going away. Can I pause my subscription?

Absolutely. You can change your next charge date or amend your order frequency for up to 3 months by accessing your account. Alternatively, email us at [email protected] and we'll be happy to assist. Please note any subscription changes must be actio

What if I need to change the address on my plan?

You can do so by accessing your account or by contacting us at [email protected] and we’ll take care of your request. Any request must be sent to our CX team at least 48 hours before your next recurring order date to be actioned successfully.

What if I don’t like the product I'm subscribed to?

We are happy to switch your product with another one that suits you better. Let us help you find the perfect alternative for you. Please contact us at [email protected] You can easily cancel or change your plan anytime by logging into your account o

I need to update my card details. What should I do?

Log into your account, click on the 'Edit info' section, then 'Edit Payment Method' and update your card details. If you need further support, please reach out to [email protected]

I can't access my account, what now?

We're sorry to hear this! Drop us an email at [email protected] and we'll help you out.