The Nue Co FAQs

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Please contact us at info@thenueco.com with a photo of the wrong product and your order number and we’ll take care of your request. If your order is incomplete, simply drop us an email at info@thenueco.com and we'll be happy to assist.

My order is wrong or incomplete, what now?

Shipping & orders

Order enquiries

When will you respond to my enquiry?

How does your subscription work?

How quickly will my order arrive?

Where do you ship to?

What is your return policy?

Can I use your products if I'm taking prescribed medication?

Can I take your products while I am pregnant or breastfeeding?

Top FAQs

Customer Service enquiries

Press & Partnership enquiries

Trade and Wholesale enquiries

Get in touch

What credit cards do you accept?

Do you accept PayPal?

Payment method enquiries

I can't access my account, what shall I do?

How do I change or update my account details?

Your account

General

Do I get free shipping if I sign up to a subscription?

Why do you offer certain products in refill packaging for subscribers?

I've received a refill in my first subscription order, why?

How do I cancel my subscription?

I need to make a change to my subscription, what shall I do?

I have too much product. Can I change my order frequency?

I am going away. Can I pause my subscription?

What if I need to change the address on my plan?

What if I don’t like the product I'm subscribed to?

I need to update my card details. What should I do?

I can't access my account, what now?

How to manage your subscription

Subscription

How much does shipping cost?

How will my order be shipped?

How long will my order take to despatch?

Shipping enquiries

Can I track my order?

It says my order was delivered, but I can't find it. What now?

Can I change my order?

Can I cancel my order?

I forgot to use my discount code, what can I do?

Where is my order confirmation email?

Why has my card been declined?

I've returned my order - How long will it take to receive a refund/company credit?

My product is faulty, what now?

Returns & refunds

Are your products vegan?

Are your products gluten free?

Are your products organic?

Are your products suitable for children?

Where are your products made?

How long will it take to see results?

How do I know what's right for me?

Can I use multiple products together?

Do I need to keep The Nue Co. supplements in the fridge?

What is the average shelf life of your products?

Do you have a safety and quality control system in place for your products?

Are your products FDA approved?

The product I want is out of stock, when will it be back?

What would you recommend for chronic fatigue?

Why is my product a different colour to my previous purchase?

General product enquiries

Are your topical products clean and natural?

Skin Hydrator contains wheat in the ingredients, how is it gluten free?

What percentage of Vitamin C / ascorbic acid is in TOPICAL-C?

Why do you recommend only using the BARRIER CULTURE CLEANSER in the evening?

Does BARRIER CULTURE MOISTURIZER contain SPF?

I have sensitive skin, can I use BARRIER CULTURE?

Can I use BARRIER CULTURE if I have blemish-prone skin?

Can I use BARRIER CULTURE alongside the rest of my skincare regime (i.e. retinol, AHAs, BHAs)?

How do I fit the BARRIER CULTURE products into my regime?

Can I use products from BARRIER CULTURE with TOPICAL-C?

Can I double cleanse with the BARRIER CULTURE CLEANSER?

Where does the squalene you’re using in BARRIER CULTURE MOISTURIZER come from?

How quickly will I see results from using products in the BARRIER CULTURE collection?

Can I use the BARRIER CULTURE collection with THE PILL?

Can I use the BARRIER CULTURE collection alongside internal supplements?

Do I need to refrigerate products from the BARRIER CULTURE collection because of the probiotic?

My order is wrong or incomplete, what now?Updated 3 years ago